96% of orders are dispatched within 24 hours from ordering.
We have the option to send via parcel post and express post as options up to 22kg. Items over 22Kg are shipped with the most reliable and economical road courier shipping company. We use TNT and Direct Freight Express. We reserve the right to supply you via our preferred shipment provider that is most beneficial to both you and Sublimation Supplies when considering expected delivery times, cost and reliability for the items being shipped.
Due to OH&S any items over 30kg are required to be shipped via road couriers with a tailgate lift and trolley jack that will allow safe delivery of your item for both you and the delivery driver. This is in the shipping price displayed at check out once you enter your state and post code.
We use both parcel post and express post as options. Packaging to send overseas varies per item as to prevent damage.
We do not ship items over 22Kg internationally.
If you are overseas, please enquire with us for direct shipping from the factory, we can deliver to most countries within 9-11 days.
If a parcel arrives damaged or missing items, we must process a claim before we can issue a refund or replacement item, we will require photographs of the damaged item and packaging and time is of importance. Our policies require this to have been processed before handling the replacement or refund. All requests that have had insurance added to the shipping cost at the request of the customer, will be required to be claimed within 48 hours of arrival of that parcel.